{"id":345,"date":"2021-07-06T17:04:55","date_gmt":"2021-07-06T15:04:55","guid":{"rendered":"http:\/\/poste2020.message-asp.com\/?page_id=345"},"modified":"2021-07-06T17:51:27","modified_gmt":"2021-07-06T15:51:27","slug":"capitals-and-output","status":"publish","type":"page","link":"http:\/\/poste2020.message-asp.com\/en\/capitals-and-output\/","title":{"rendered":"Capitals and output"},"content":{"rendered":"\n<h3>2020 output of Poste Italiane\u2019s value creation process<\/h3>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section id=\"output-2020\" class=\"output-2020\">\n    <div class=\"output-2020-container\">\n                <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/output_eng.svg\" \/>\n        <a href=\"\" data-toggle=\"modal\" data-target=\"#finanziario\"><\/a>\n        <a href=\"\" data-toggle=\"modal\" data-target=\"#umano\"><\/a>\n        <a href=\"\" data-toggle=\"modal\" data-target=\"#sociale-relazionale\"><\/a>\n        <a href=\"\" data-toggle=\"modal\" data-target=\"#naturale\"><\/a>\n        <a href=\"\" data-toggle=\"modal\" data-target=\"#intellettuale\"><\/a>\n        <a href=\"\" data-toggle=\"modal\" data-target=\"#fisico-strutturale\"><\/a>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"finanziario\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n            <div class=\"modal-header\">\n                <h3 class=\"text-center\">Financial<\/h3>\n                <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n                <\/button>\n            <\/div>\n            <div class=\"modal-body\">\n                <div class=\"row\">\n                    <div class=\"col-12 col-md-6\">\n                                                    <p>Market revenue <strong>\u20ac10.5 billion<\/strong><br \/>\n                                EBIT <strong>\u20ac1.5 billion<\/strong><br \/>\n                                Net profit <strong>\u20ac1.2 billion<\/strong><br \/>\n                                CAPEX <strong>\u20ac680 million<\/strong><\/p>\n\n                                <p><strong>Partnerships and strategic acquisitions<\/strong><br \/>\n                                sennder, MLK Deliveries, Tink and Moneyfarm<\/p>\n                                <p><strong>575 million<\/strong> Post Office transactions<br \/>\n                                <strong>90 million<\/strong> on digital channels and<br \/>\n                                <strong>115 million<\/strong> on third-party networks<\/p>\n                                <p><strong>\u20ac569 billion<\/strong> Total Financial Assets<br \/>\n                                <strong>\u20ac15 billion<\/strong> Net inflows retail<\/p>\n                                <\/div>\n                                <div class=\"col-12 col-md-6\">\n                                    <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/08_eng.svg\" \/>\n                                    <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/09_eng.svg\" \/>\n                                    <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/10_eng.svg\" \/>\n                                    <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/12_eng.svg\" \/>\n                                    <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/16_eng.svg\" \/>\n                                    <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/17_eng.svg\" \/>\n                                <\/div>\n                                        <\/div>\n            <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"umano\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n            <div class=\"modal-header\">\n                <h3 class=\"text-center\">Human<\/h3>\n                <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n                <\/button>\n            <\/div>\n            <div class=\"modal-body\">\n                <div class=\"row\">\n                                     <div class=\"col-12 col-md-6\">\n                    <p><strong> More than 5.9 million hours of training<\/strong> provided in <strong>2020<\/strong><\/p>\n                    <p><strong>More than 80 thousand people trained <\/strong> on <strong>anti-corruption<\/strong><\/p>\n                    <p><strong>-4% <\/strong>of turnover rate<\/strong><\/p>\n                    <\/div>\n                    <div class=\"col-12 col-md-6\">\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/03_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/04_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/05_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/08_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/10_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/12_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/16_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/17_eng.svg\" \/>\n                    <\/div>\n\n                                    <\/div>\n            <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"sociale-relazionale\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n            <div class=\"modal-header\">\n                <h3 class=\"text-center\">Social-relational<\/h3>\n                <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n                <\/button>\n            <\/div>\n            <div class=\"modal-body\">\n                <div class=\"row\">\n                                    <div class=\"col-12 col-md-6\">\n                    <p>IV edition of the <strong>Multi-stakeholder Forum<\/strong> or the first time in live streaming<\/p>\n                    <p><strong>More than 1.5 million<\/strong> total <strong>doses of Covid-19 vaccines delivered<\/strong><\/p>\n                    <p><strong>>1.5 billion of PPE distributed in Italy<\/strong> thanks to the Group\u2019s logistics network<\/p>\n                    <\/div>\n                    <div class=\"col-12 col-md-6\">\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/01_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/04_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/05_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/08_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/10_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/12_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/16_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/17_eng.svg\" \/>\n                    <\/div>\n\n                                    <\/div>\n            <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"naturale\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n            <div class=\"modal-header\">\n                <h3 class=\"text-center\">Natural<\/h3>\n                <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n                <\/button>\n            <\/div>\n            <div class=\"modal-body\">\n                <div class=\"row\">\n                                    <div class=\"col-12 col-md-6\">\n                    <p><strong>+ 26% of electric vehicles in the company fleet<\/strong> at December 2020<\/p>\n                    <p><strong>Adhesion to the New Green Deal<\/strong><br \/>to the Manifesto \u201cExiting the pandemic with a new Green Deal for Italy\u201d<\/p>\n                    <\/div>\n                    <div class=\"col-12 col-md-6\">\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/03_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/06_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/07_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/08_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/11_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/12_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/13_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/17_eng.svg\" \/>\n                    <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"intellettuale\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n            <div class=\"modal-header\">\n                <h3 class=\"text-center\">Intellectual<\/h3>\n                <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n                <\/button>\n            <\/div>\n            <div class=\"modal-body\">\n                <div class=\"row\">\n                                    <div class=\"col-12 col-md-6\">\n                    <p><strong> 1st place in the global ranking of Brand Finance<\/strong><br \/>Poste Italiane takes first place in the world ranking for the insurance sector<\/p>\n                    <p>BancoPosta Fondi SGR <strong>the first asset management company in Italy<\/strong> certified ISO 37001:2016<\/p>\n                    <p><strong>ISO 14001:2015<\/strong><br \/> July 2020<\/p>\n                    <p><strong>ISO 26000:2010<\/strong><br \/> June 2020<\/p>\n                    <\/div>\n                    <div class=\"col-12 col-md-6\">\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/04_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/08_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/09_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/12_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/16_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/17_eng.svg\" \/>\n                    <\/div>\n                                <\/div>\n            <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"modal fade\" id=\"fisico-strutturale\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n        <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n            <div class=\"modal-content\">\n            <div class=\"modal-header\">\n                <h3 class=\"text-center\">Physical-structural<\/h3>\n                <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n                <\/button>\n            <\/div>\n            <div class=\"modal-body\">\n                <div class=\"row\">\n                                    <div class=\"col-12 col-md-6\">\n                    <p><strong>12 million digital identities issued<\/strong> to allow access to PA platforms and services<\/p>\n                    <p>First operator in Italy for <strong>cards issued (28.9 million)<\/strong> and e-commerce transactions <strong>(25% market share)<\/strong><\/p>\n                    <p><strong>12,765 Post Offices <\/strong>throughout the country and around <strong>7,000 <\/strong> Post Offices open during lockdown<\/p>\n                    <p><strong>Record 210 million<\/strong><br \/> in parcel volume and achieving <strong>37% of market share<\/strong><\/p>\n                    <p>Leading employer in Italy<strong> with 125 thousand people (55% of whom are women)<\/strong><\/p>\n                    <p><strong>5 million<\/strong> daily visitors on the <strong>Group\u2019s website\/app<\/strong><\/p>\n                    <\/div>\n                    <div class=\"col-12 col-md-6\">\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/03_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/06_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/07_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/08_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/09_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/11_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/12_eng.svg\" \/>\n                        <img src=\"http:\/\/poste2020.message-asp.com\/wp-content\/themes\/poste-bilancio-2020\/dist\/images\/sdg\/13_eng.svg\" \/>\n                    <\/div>\n                                <\/div>\n            <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/section>\n\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4>Main KPIs for the measurement of Inputs and Outcomes on capital used by Poste Italiane<\/h4>\n\n\n\n<div class=\"wp-block-getwid-table\"><table><tbody><tr><td style=\"text-align:center;background-color:#EEDC00;color:#0047BB;border-color:#ffffff\"><strong>CAPITAL<\/strong><\/td><td style=\"text-align:left;background-color:#EEDC00;color:#0047BB;border-color:#ffffff\"><strong>DESCRIPTION<\/strong><\/td><td style=\"text-align:left;background-color:#EEDC00;color:#0047BB;border-color:#ffffff\"><strong>MEASUREMENT INDICATORS<\/strong><\/td><td style=\"text-align:left;background-color:#EEDC00;color:#0047BB;border-color:#ffffff\"><strong>REFERENCE TO PARAGRAPHS OF THE REPORT<\/strong><\/td><\/tr><tr><td style=\"text-align:center;border-bottom-color:#7F7F7F\"><img loading=\"lazy\" width=\"96\" height=\"96\" class=\"wp-image-323 d-block mx-auto mb-0\" style=\"width: 96px;\" src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/finanziario.svg\" alt=\"\" srcset=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/finanziario.svg 150w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/finanziario.svg 300w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/finanziario.svg 1024w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/finanziario.svg 96w\" sizes=\"(max-width: 96px) 100vw, 96px\" \/> <strong>Financial<\/strong><\/td><td style=\"border-bottom-color:#7F7F7F\"> <ul> <li>Sources of financing<br>and ways of using financial resources<\/li><\/ul> <\/td><td style=\"border-bottom-color:#7F7F7F;padding-top:20px;padding-bottom:20px\"> <strong>INPUT:<\/strong> <ul> <li>Business continuity plan resources<\/li> <li>Equity and liabilities<\/li> <\/ul> <strong>OUTCOME:<\/strong> <ul> <li>GRI 201-1 Economic value generated, distributed and retained<\/li> <li>FS11 Percentage of assets subject to positive and negative environmental or social screening regarding social\/environmental aspects<\/li> <\/ul> <\/td><td style=\"border-bottom-color:#7F7F7F\"> <ul> <li>Consolidated financial position and cash flow<\/li> <li>Integration of ESG factors into investment policies<\/li> <li>Integration of ESG factors into insurance policies<\/li> <li>Indicators tables<\/li> <\/ul> <\/td><\/tr><tr><td style=\"text-align:center;border-bottom-color:#7F7F7F\"><img loading=\"lazy\" width=\"96\" height=\"96\" class=\"wp-image-319 d-block mx-auto mb-0\" style=\"width: 96px;\" src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/fisico-strutturale.svg\" alt=\"\" srcset=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/fisico-strutturale.svg 150w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/fisico-strutturale.svg 300w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/fisico-strutturale.svg 1024w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/fisico-strutturale.svg 96w\" sizes=\"(max-width: 96px) 100vw, 96px\" \/> <strong>Physical-<br>structural<\/strong><\/td><td style=\"border-bottom-color:#7F7F7F\"> <ul> <li>Structures, equipment and infrastructure that have an impact on efficiency and effectiveness<\/li> <\/ul> <\/td><td style=\"border-bottom-color:#7F7F7F;padding-top:20px;padding-bottom:20px\"> <strong>INPUT:<\/strong> <ul> <li>Corporate fleet data<\/li> <li>Air transport fleet data<\/li> <li>GRI 102-7 Widespread presence<\/li> <\/ul> <strong>OUTCOME:<\/strong> <ul> <li>Number of digital services offered<\/li> <li>Number of contacts handled<\/li> <li>GRI 305 Emissions<\/li> <li>GRI 306 Waste<\/li> <li>GRI 305-4 Intensity of GHG emissions related to real estate facilities<\/li> <li>Wastewater reporting<\/li> <li>Dematerialisation of procedures and<br>corresponding transactions<\/li> <\/ul> <\/td><td style=\"border-bottom-color:#7F7F7F\"> <ul> <li>Environmental impacts of real estate facilities<\/li> <li>Environmental impacts of logistics<\/li> <li>Innovation and digitisation of products, services and processes<\/li> <li>Indicators tables<\/li> <\/ul> <\/td><\/tr><tr><td style=\"text-align:center;border-bottom-color:#7F7F7F\"><img loading=\"lazy\" width=\"96\" height=\"96\" class=\"wp-image-315 d-block mx-auto mb-0\" style=\"width: 96px;\" src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/intellettuale.svg\" alt=\"\" srcset=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/intellettuale.svg 150w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/intellettuale.svg 300w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/intellettuale.svg 1024w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/intellettuale.svg 96w\" sizes=\"(max-width: 96px) 100vw, 96px\" \/><strong>Intellectual<\/strong><\/td><td style=\"border-bottom-color:#7F7F7F\"> <ul> <li>Intellectual property, procedural\/ organisational system, reputation<\/li> <\/ul> <\/td><td style=\"border-bottom-color:#7F7F7F;padding-top:20px;padding-bottom:20px\"> <strong>INPUT:<\/strong> <ul> <li>Business continuity plan resources<\/li> <li>GRI 205-1 Companies assessed for risks<br>related to corruption and percentage of operations audited for risks related to corruption<\/li> <li>Specific training on procedures and policies of anti-corruption <\/li> <li>207-1 Approach to tax<\/li> <\/ul> <strong>OUTCOME:<\/strong> <ul> <li>GRI 205-3 Reports managed by the Whistleblowing Committee<\/li> <li>GRI 418 Customer Privacy<\/li> <li>IT security and cyber security breaches<\/li> <li>Number of customers involved in IT security<br>breaches<\/li> <li>Cases of bribery and corruption and<br>corrective actions<\/li> <li>Anti-competitive practices<\/li> <li>GRI 415-1 Political contributions<\/li> <\/ul> <\/td><td style=\"border-bottom-color:#7F7F7F\"> <ul> <li>Work with transparency and integrity<\/li> <li>Cybersecurity, IT Security and Privacy<\/li> <li>Innovation and digitisation of products, services and processes<\/li> <li>Indicators tables<\/li> <\/ul> <\/td><\/tr><tr><td style=\"text-align:center;border-bottom-color:#7F7F7F\"><img loading=\"lazy\" width=\"96\" height=\"95\" class=\"wp-image-321 d-block mx-auto mb-0\" style=\"width: 96px;\" src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/umano.svg\" alt=\"\" srcset=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/umano.svg 150w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/umano.svg 300w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/umano.svg 1024w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/umano.svg 96w\" sizes=\"(max-width: 96px) 100vw, 96px\" \/> <strong>Human<\/strong><\/td><td style=\"border-bottom-color:#7F7F7F\"><ul><li>Personnel knowledge and skills<\/li> <\/ul><\/td><td style=\"border-bottom-color:#7F7F7F;padding-top:20px;padding-bottom:20px\"> <strong>INPUT:<\/strong> <ul> <li>GRI 102-8 Number of personnel by contract type and gender<\/li> <li>GRI 401 Employment<\/li> <li>GRI 403-5 Worker training on occupational<br>health and safety<\/li> <li>GRI 404 Training and Education<\/li> <li>GRI 405 Diversity and Equal Opportunity<\/li> <li>GRI 412 Human rights assessment<\/li> <li>Number of participants in development<br>programmes<\/li> <li>Average hours of training for employees by<br>gender and category<\/li> <li>Training programmes and career<br>development<\/li> <\/ul> <strong>OUTCOME:<\/strong> <ul> <li>Workforce trends (employee turnover)<\/li> <li>GRI 403-9 Occupational accidents<\/li> <li>Diversity<\/li> <li>Number of cases of non-compliance with<br>labour standard<\/li> <li>Disputes<\/li> <\/ul> <\/td><td style=\"border-bottom-color:#7F7F7F\"> <ul> <li>Work with transparency and integrity<\/li> <li>Protection of human rights<\/li> <li>Equal career development opportunities<\/li> <li>Occupational health and safety<\/li> <li>Staff training and development<\/li> <li>Staff welfare and well-being<\/li> <li>Indicators tables<\/li> <\/ul> <\/td><\/tr><tr><td style=\"text-align:center;border-bottom-color:#7F7F7F\"><strong><img loading=\"lazy\" width=\"96\" height=\"96\" class=\"wp-image-317 d-block mx-auto mb-0\" style=\"width: 96px;\" src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/sociale.svg\" alt=\"\" srcset=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/sociale.svg 150w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/sociale.svg 300w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/sociale.svg 1024w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/sociale.svg 96w\" sizes=\"(max-width: 96px) 100vw, 96px\" \/> Social-<br>relational<\/strong><\/td><td style=\"border-bottom-color:#7F7F7F\"><ul><li>Partnership and stakeholder relations<\/li><\/ul><\/td><td style=\"border-bottom-color:#7F7F7F;padding-top:20px;padding-bottom:20px\"> <strong>INPUT:<\/strong> <ul> <li>Suppliers with an ISO 14001 or EMAS certified environmental management system <\/li> <li>GRI 402 Labor\/Management Relations<\/li> <li>GRI 203-1 Corporate giving and\/or<br>corporate citizenship initiatives<\/li> <li>Existing tenders which incorporate specific<br>social criteria<\/li> <\/ul> <strong>OUTCOME:<\/strong> <ul> <li>Number of contacts handled<\/li> <li>Customer satisfaction<\/li> <li>GRI 203 Indirect economic impacts<\/li> <li>The quality of the Universal Postal Service<\/li> <li>Customer experience in Post Offices<\/li> <li>Customer complaints by type<\/li> <li>Monthly complaints<\/li> <li>Settlements<\/li> <li>New customers in the categories most at<br>risk of financial exclusion as a percentage of<br>total new acquisitions<\/li> <li>FS14 ATMs for inclusion<\/li> <li>FS14 Post Offices for cultural integration<\/li> <\/ul> <\/td><td style=\"border-bottom-color:#7F7F7F\"> <ul> <li>Protection of human rights<\/li> <li>Support for the socio-economic development of local communities<\/li> <li>Dialogue and transparency in relations with the authorities<\/li> <li>Relations with social partners<\/li> <li>Financial inclusion<\/li> <li>Quality and customer experience<\/li> <li>Legality and incorporation of ESG criteria within the procurement process<\/li> <li>Indicators tables<\/li> <\/ul> <\/td><\/tr><tr><td style=\"text-align:center;border-bottom-color:#7F7F7F\"><img loading=\"lazy\" width=\"96\" height=\"95\" class=\"wp-image-313 d-block mx-auto mb-0\" style=\"width: 96px;\" src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/naturale.svg\" alt=\"\" srcset=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/naturale.svg 150w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/naturale.svg 300w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/naturale.svg 1024w, http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/\/2021\/06\/naturale.svg 96w\" sizes=\"(max-width: 96px) 100vw, 96px\" \/> <strong>Natural<\/strong><\/td><td style=\"border-bottom-color:#7F7F7F\"><ul><li>Natural resources and ecosystem services<\/li><\/ul><\/td><td style=\"border-bottom-color:#7F7F7F;padding-top:20px;padding-bottom:20px\"> <strong>INPUT:<\/strong> <ul> <li>GRI 301 Materials<\/li> <li>GRI 302 Energy<\/li> <li>GRI 303 Water and Effluents<\/li> <li>Total cost of energy purchased for real<br>estate facilities<\/li> <li>Existing tenders which incorporate specific<br>environmental criteria<\/li> <\/ul> <strong>OUTCOME:<\/strong> <ul> <li>GRI 305 Emissions<\/li> <li>GRI 306 Waste<\/li> <li>GRI 305-4 Intensity of GHG emissions<br>related to real estate facilities<\/li> <li>Wastewater reporting<\/li> <li>Weight of electricity consumption relating to<br>real estate facilities by type of business<\/li> <\/ul> <\/td><td style=\"border-bottom-color:#7F7F7F\"> <ul> <li>Legality and incorporation of ESG criteria within the procurement process<\/li> <li>Environmental impacts of real estate facilities<\/li> <li>Environmental impacts of logistics<\/li> <li>Indicators tables<\/li> <\/ul> <\/td><\/tr><\/tbody><\/table><\/div>\n\n\n\n<p>Poste Italiane intends to promote complete and effective disclosure of its ESG performances, which are strongly linked to the ESG Strategic Plan. The ESG Group Strategy is based on 8 Pillars related to the 18 material topics.<\/p>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-3450\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">ESG Strategic plan &#8211; part 1<\/h2><div id=\"ac-3450\" class=\"c-accordion__content\">\n<figure class=\"wp-block-image size-large is-style-schema-100\"><img  src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/07\/plan1.svg\" alt=\"\" class=\"wp-image-346\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-3451\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">ESG STRATEGIC PLAN &#8211; PART 2<\/h2><div id=\"ac-3451\" class=\"c-accordion__content\">\n<figure class=\"wp-block-image size-large is-style-schema-100\"><img  src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/07\/plan2.svg\" alt=\"\" class=\"wp-image-348\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-3452\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">ESG STRATEGIC PLAN &#8211; PART 3<\/h2><div id=\"ac-3452\" class=\"c-accordion__content\">\n<figure class=\"wp-block-image size-large is-style-schema-100\"><img  src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/07\/plan3-1.svg\" alt=\"\" class=\"wp-image-352\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>2020 output of Poste Italiane\u2019s value creation process Main KPIs for the measurement of Inputs and Outcomes on capital used by Poste Italiane Poste Italiane intends to promote complete and effective disclosure of its ESG performances, which are strongly linked to the ESG Strategic Plan. The ESG Group Strategy is based on 8 Pillars related [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/pages\/345"}],"collection":[{"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/comments?post=345"}],"version-history":[{"count":0,"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/pages\/345\/revisions"}],"wp:attachment":[{"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/media?parent=345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}