{"id":360,"date":"2021-07-06T18:55:53","date_gmt":"2021-07-06T16:55:53","guid":{"rendered":"http:\/\/poste2020.message-asp.com\/?page_id=360"},"modified":"2021-07-15T17:30:24","modified_gmt":"2021-07-15T15:30:24","slug":"performance-esgs","status":"publish","type":"page","link":"http:\/\/poste2020.message-asp.com\/en\/performance-esgs\/","title":{"rendered":"Performance ESG"},"content":{"rendered":"<section id=\"performance-anchor\" class=\"performance-anchor\">\n        <div class=\"row\">\n\n                    <div class=\"col-12 col-lg-6\">\n                <a href=\"#integrity-and-transparency\">\n                    <i class=\"icon-integrita-e-trasparenza\"><\/i>Integrity and transparency                <\/a>\n            <\/div>\n            <div class=\"col-12 col-lg-6\">\n                <a href=\"#people-development\">\n                    <i class=\"icon-valorizzazione-delle-persone\"><\/i>People development                <\/a>\n            <\/div>\n            <div class=\"col-12 col-lg-6\">\n                <a href=\"#customer-experience\">\n                    <i class=\"icon-customer-experience\"><\/i>Customer experience                <\/a>\n            <\/div>\n            <div class=\"col-12 col-lg-6\">\n                <a href=\"#innovation\">\n                    <i class=\"icon-innovazione\"><\/i>Innovation                <\/a>\n            <\/div>\n            <div class=\"col-12 col-lg-6\">\n                <a href=\"#diversity-and-inclusion\">\n                    <i class=\"icon-diversita-e-inclusione\"><\/i>Diversity and inclusion                <\/a>\n            <\/div>\n            <div class=\"col-12 col-lg-6\">\n                <a href=\"#support-for-local-communities-and-the-country-as-a-whole\">\n                    <i class=\"icon-sostegno-al-territorio-e-al-paese\"><\/i>Support for local communities and the Country as a whole                <\/a>\n            <\/div>\n            <div class=\"col-12 col-lg-6\">\n                <a href=\"#decarbonisation-of-real-estate-facilities-and-logistics\">\n                    <i class=\"icon-decarbonizzazione-immobili-e-logistica\"><\/i>Decarbonisation of real estate facilities and logistics                <\/a>\n            <\/div>\n            <div class=\"col-12 col-lg-6\">\n                <a href=\"#sustainable-finance\">\n                    <i class=\"icon-finanza-sostenibile\"><\/i>Sustainable finance                <\/a>\n            <\/div>\n        <\/div>\n<\/section>\n<div class=\"performance-side\">\n        <a href=\"#integrity-and-transparency\">\n            <i class=\"icon-integrita-e-trasparenza\"><\/i><div>Integrity and transparency<\/div>\n        <\/a>\n        <a href=\"#people-development\">\n            <i class=\"icon-valorizzazione-delle-persone\"><\/i><div>People development<\/div>\n        <\/a>\n        <a href=\"#customer-experience\">\n            <i class=\"icon-customer-experience\"><\/i><div>Customer experience<\/div>\n        <\/a>\n        <a href=\"#innovation\">\n            <i class=\"icon-innovazione\"><\/i><div>Innovation<\/div>\n        <\/a>\n        <a href=\"#diversity-and-inclusion\">\n            <i class=\"icon-diversita-e-inclusione\"><\/i><div>Diversity and inclusion<\/div>\n        <\/a>\n        <a href=\"#support-for-local-communities-and-the-country-as-a-whole\">\n            <i class=\"icon-sostegno-al-territorio-e-al-paese\"><\/i><div>Support for local communities and the Country as a whole<\/div>\n        <\/a>\n        <a href=\"#decarbonisation-of-real-estate-facilities-and-logistics\">\n            <i class=\"icon-decarbonizzazione-immobili-e-logistica\"><\/i><div>Decarbonisation of real estate facilities and logistics<\/div>\n        <\/a>\n        <a href=\"#sustainable-finance\">\n            <i class=\"icon-finanza-sostenibile\"><\/i><div>Sustainable finance<\/div>\n        <\/a>\n<\/div>\n\n<section id=\"integrity-and-transparency\" class=\"intro-performance\">\n    <div class=\"intro-performance-img\"><img width=\"714\" height=\"962\" src=\"\" class=\"attachment-full size-full lazy img-fluid\" alt=\"\" loading=\"lazy\" data-src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/integrita.png\" srcset=\"\" sizes=\"\" \/><\/div>\n    <div class=\"intro-performance-content\">\n        <h2 class=\"text-uppercase\">Integrity and transparency<\/h2>\n        <div class=\"capitali\">\n            <span class=\"text-uppercase\">Capitals:<\/span>\n            <div class=\"d-inline-block position-relative\"><i class=\"icon-umano\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><\/i><div class=\"legenda\">Human<\/div><\/div><div class=\"d-inline-block position-relative\"><i class=\"icon-fisico\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><\/i><div class=\"legenda\">Physical-structural<\/div><\/div><div class=\"d-inline-block position-relative\"><i class=\"icon-intellettuale\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><\/i><div class=\"legenda\">Intellectual<\/div><\/div>        <\/div>\n        <div class=\"sdg\">\n        <span class=\"text-uppercase\">SDGs:<\/span>\n            <i class=\"icon-sdg8\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><\/i><i class=\"icon-sdg12\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><span class=\"path34\"><\/span><span class=\"path35\"><\/span><span class=\"path36\"><\/span><span class=\"path37\"><\/span><span class=\"path38\"><\/span><span class=\"path39\"><\/span><\/i><i class=\"icon-sdg16\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><span class=\"path34\"><\/span><span class=\"path35\"><\/span><span class=\"path36\"><\/span><span class=\"path37\"><\/span><span class=\"path38\"><\/span><span class=\"path39\"><\/span><span class=\"path40\"><\/span><span class=\"path41\"><\/span><span class=\"path42\"><\/span><span class=\"path43\"><\/span><span class=\"path44\"><\/span><span class=\"path45\"><\/span><span class=\"path46\"><\/span><span class=\"path47\"><\/span><\/i>        <\/div>\n    <\/div>\n\n<\/section>\n\n<section id=\"risultati-performance-block_60d507aeb7d75\" class=\"risultati-performance\">\n        <div>\n            \n\n<h2 class=\"has-text-align-center\">Results<\/h2>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<p class=\"number\">25%<\/p>\n\n\n\n<p>of the time of crossing the tenders saved thanks to the dematerialisation<br>and digitisation of the liabilities cycle<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">75.9%<\/p>\n\n\n\n<p>of suppliers have an<br>ISO 14001 or EMAS certified environmental management system<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">+27%<\/p>\n\n\n\n<p>number of tenders carried out on the basis of environmental criteria<br>*vs 2019<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">+16%<\/p>\n\n\n\n<p>number of tenders conducted on the basis of social criteria<br>*vs 2019<\/p>\n<\/div>\n<\/div>\n\n\n        <\/div>\n<\/section>\n\n\n<figure class=\"wp-block-image size-large is-style-schema-100\"><img  src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/07\/esg1.svg\" alt=\"\" class=\"wp-image-361\"\/><\/figure>\n\n\n<section id=\"storie-performance-block_60d50ced08fa0\" class=\"storie-performance\">\n        <div>\n\n                            <h2 class=\"text-center\">Stories<\/h2>\n                <div class=\"swiper-container\"><div class=\"swiper-wrapper\">\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalthe-231-model-is-a-point-of-reference-for-poste-italiane-groups-path-towards-integrity-and-transparency\">The 231 Model is a point of reference for Poste Italiane Group\u2019s path towards integrity and transparency<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalcreation-of-the-integrated-report-website\">Creation of the Integrated Report website<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-and-guardia-di-finanza-together-to-ensure-legality-and-transparency\">Poste Italiane and Guardia di Finanza together to ensure legality and transparency<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n                            <\/div>\n                <\/div>\n                <div class=\"swiper-button-prev\"><i class=\"icon-arrow\"><\/i><\/div>\n                <div class=\"swiper-button-next\"><i class=\"icon-arrow\"><\/i><\/div>\n                    <\/div>\n<\/section>\n\n\n\n\n<div class=\"modal fade\" id=\"modalthe-231-model-is-a-point-of-reference-for-poste-italiane-groups-path-towards-integrity-and-transparency\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">The 231 Model is a point of reference for Poste Italiane Group\u2019s path towards integrity and transparency<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">Following the introduction of the Organisation, Management and Control Model pursuant to Leg- islative Decree no. 231\/2001, in accordance with the principles of integrity, transparency and le- gality that guide the Company\u2019s operations, Poste Italiane has embarked on a virtuous path of risk control and management. This process involves all employees, with the aim of creating greater awareness of the behaviours to be adopted, initiatives and choices. The workshop entitled \u201cThe Corruption Phenomenon and the Safeguards of Model 231\u201d, held at the end of October 2020, took place to disseminate the key principles present in the corporate culture guiding the Group\u2019s strategy. This workshop focused on the 231 Organisational Model and on how the model has made it possible to create a structured control and organisational process that guides Poste Itali- ane\u2019s sustainability strategy with an ever-increasing focus on corporate transparency.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalcreation-of-the-integrated-report-website\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Creation of the Integrated Report website<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <div class=\"page\" title=\"Page 196\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>With the aim of ensuring the widest possible dissemination of annual results both within and outside the Company, an entire section of Poste Italiane\u2019s website has been dedicated to the Report. In particular, it was decided to focus on an innovative multimedia tool, capable of presenting, through a fluid and immediate navigable graphic layout, the economic and financial results while emphasising the path of sustainability undertaken by the Group. The new portal is a means of expanding the target audience, using innovative communication methods and tools, promoting complementarity between the offline and online versions of the Annual Report and aligning the communication of CSR projects and policies with national and international digital communication best practices. The intention is to share with all stakeholders the evolution of the activities carried out to support the creation of value. A \u201cfull html\u201d solution was chosen in which all the contents of the Report were transported in the online version with the utmost accuracy and attention to the customer\u2019s user experience in navigation, with a clear and attractive user interface.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-and-guardia-di-finanza-together-to-ensure-legality-and-transparency\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane and Guardia di Finanza together to ensure legality and transparency<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In continuity with initiatives aimed at promoting growing attention to issues of transparency and legality, in 2020, Poste Italiane strengthened its collaboration with Guardia di Finanza (Finance Police), signing a Memorandum of Understanding to combat economic and financial crime.<br \/>\nThe agreement sees the Group concretely committed to the fight against tax evasion, avoidance and fraud, public spending offences, money laundering, forgery and payment fraud. In fact, the Company intends to make available to the Guardia di Finanza its wealth of information, in particular, the data in the \u201cIdentity Check\u201d system, which is useful for combating offences.<br \/>\nWith this initiative, Poste Italiane once again acknowledges its role of responsibility towards the public interest and undertakes to protect the entire community by safeguarding legality.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n\n<section id=\"people-development\" class=\"intro-performance\">\n    <div class=\"intro-performance-img\"><img width=\"714\" height=\"962\" src=\"\" class=\"attachment-full size-full lazy img-fluid\" alt=\"\" loading=\"lazy\" data-src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/valorizzazione.png\" srcset=\"\" sizes=\"\" \/><\/div>\n    <div class=\"intro-performance-content\">\n        <h2 class=\"text-uppercase\">People development<\/h2>\n        <div class=\"capitali\">\n            <span class=\"text-uppercase\">Capitals:<\/span>\n            <div class=\"d-inline-block position-relative\"><i class=\"icon-umano\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><\/i><div class=\"legenda\">Human<\/div><\/div><div class=\"d-inline-block position-relative\"><i class=\"icon-sociale\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><\/i><div class=\"legenda\">Social-relational<\/div><\/div>        <\/div>\n        <div class=\"sdg\">\n        <span class=\"text-uppercase\">SDGs:<\/span>\n            <i class=\"icon-sdg3\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><\/i><i class=\"icon-sdg4\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><\/i><i class=\"icon-sdg5\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><\/i><i class=\"icon-sdg8\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><\/i>        <\/div>\n    <\/div>\n\n<\/section>\n\n<section id=\"risultati-performance-block_60d517ae7226a\" class=\"risultati-performance\">\n        <div>\n            \n\n<h2 class=\"has-text-align-center\">Results<\/h2>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<p class=\"number\">37,000<\/p>\n\n\n\n<p>hours of managerial training<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">2,584,400<\/p>\n\n\n\n<p>hours of technical- specialist training<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">3,253,500<\/p>\n\n\n\n<p>hours of training on<br>compliance<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">89<\/p>\n\n\n\n<p>workers awarded with the \u201cStella al merito del lavoro\u201d (Star of labour merit) for their particular expertise and hard work<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<p class=\"number\">180,000<\/p>\n\n\n\n<p>hard copies of the monthly Poste News<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">5,130<\/p>\n\n\n\n<p>articles<br>produced<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">40,000<\/p>\n\n\n\n<p>average visits per month on the Postenews website<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">+30,000<\/p>\n\n\n\n<p>letter carriers equipped with<br>the help request app<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns justify-content-center\">\n<div class=\"wp-block-column\" style=\"flex-basis:25%\">\n<p class=\"number\">+7,200<\/p>\n\n\n\n<p>impacted by the automatic illness detection system<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:25%\">\n<p class=\"number\">224,000<\/p>\n\n\n\n<p>hours of training on Safety in the Workplace provided in 2020<\/p>\n<\/div>\n<\/div>\n\n\n        <\/div>\n<\/section>\n\n\n<figure class=\"wp-block-image size-large is-style-schema-100\"><img  src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/07\/esg2.svg\" alt=\"\" class=\"wp-image-363\"\/><\/figure>\n\n\n<section id=\"storie-performance-block_60d517ae7226b\" class=\"storie-performance\">\n        <div>\n\n                            <h2 class=\"text-center\">Stories<\/h2>\n                <div class=\"swiper-container\"><div class=\"swiper-wrapper\">\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalunleash-your-talent\">Unleash your talent<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalinsourcing-and-re-employment-how-poste-italiane-enhances-the-value-of-its-resources\">\u201cInsourcing and re-employment\u201d how Poste Italiane enhances the value of its resources<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modaltg-poste-the-new-communication-initiative-of-poste-italiane\">TG Poste, the new communication initiative of Poste Italiane<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalparenting-support\">Parenting support<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-launches-poste-centro-medico\">Poste Italiane launches \u201cPoste Centro Medico\u201d<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalthe-company-close-to-employees-in-the-health-emergency\">The Company close to employees in the health emergency<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n                            <\/div>\n                <\/div>\n                <div class=\"swiper-button-prev\"><i class=\"icon-arrow\"><\/i><\/div>\n                <div class=\"swiper-button-next\"><i class=\"icon-arrow\"><\/i><\/div>\n                    <\/div>\n<\/section>\n\n\n\n\n<div class=\"modal fade\" id=\"modalunleash-your-talent\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Unleash your talent<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">The first edition of \u201cLibera il tuo talento\u201d (Unleash your talent), the creative contest launched by CEO Matteo Del Fante and aimed at all Poste Italiane colleagues, ended in 2020. The initiative was designed to allow all the personnel of the Company to propose ideas on topics relevant to the business. The project is part of the wider framework of corporate initiatives aimed at promoting active participation and a culture of innovation. 300 employees, through the sharing of experiences, skills, curiosity, inven- tiveness and vision, discussed the theme of environmental sustainability, which was the topic of this first edition. The project developed in various steps that saw the formation of working groups established remotely to propose innovative ideas on the theme of the contest. Approximately 60 projects were submitted in the first phase, then selected and addressed in subsequent phases. After the various selection steps, 6 finalist teams continued their journey through classroom training on agile working methodologies and Design Thinking, which allowed \u201cunconventional\u201d team work, aimed at exploring the starting ideas. With the support of inter-functional tutors, each group produced a business plan and a video-pitch, which were carefully evaluated by the technical jury and the Innovation Committee. The work carried out by the teams, in spite of the difficulties due to the delicate historical moment that has influenced the pace and methods of work, has been of the highest level. During the final event, held in digital conference, the video pitches were shown and each team was able to receive feedback from the representative of the business function most impacted by the project. The first place was awarded to Team 22 with the project \u201cGreen E-ticket\u201d, an idea that serves to consolidate among customers a simple daily practice to eliminate paper waste, digitising the reservation in the Post Office through SMS or app. Second place went to the \u201cGreen &amp; Go\u201d project, based on a programme of education and in- centives for eco-sustainable driving with the aim of reducing CO2 emissions. In third place was the idea of developing rooftop gardens.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalinsourcing-and-re-employment-how-poste-italiane-enhances-the-value-of-its-resources\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">\u201cInsourcing and re-employment\u201d how Poste Italiane enhances the value of its resources<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In recent years, Poste Italiane has embarked on a process of transformation linked to the digitisation of products, services and processes, and the diversification of investments into new business areas, which has led to the need for new skills and resources within the Group. For this reason, with the aim of enhanc- ing the value of the human capital present in the company, at the end of 2020, Poste Italiane launched the \u201cInsourcing and re-employment\u201d project, which achieves the replacement of resources employed in production sectors for which the number of employees is greater than actual needs, in new or strategic activities. Participation in the initiative is on a voluntary basis and is supported by a training programme aimed at developing the skills necessary to make placement in the new sectors of operation effective. In addition, the project represents a useful tool for the re-employment of \u201cworkers in fragile conditions\u201d who, unable to carry out their duties on site due to the ongoing health emergency, have the opportunity to carry out different activities.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modaltg-poste-the-new-communication-initiative-of-poste-italiane\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">TG Poste, the new communication initiative of Poste Italiane<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p>In light of the period of health emergency dictated by the Covid-19 virus, the Group implemented a new communication tool aimed at employee dialogue and engagement, to strengthen ties and increase the sense of belonging to the Company. The initiative involved the creation of a Poste Italiane news pro- gramme, broadcast daily and available on the company Intranet, on the app and in live streaming through the Postenews section of the Poste.it website and on the screens in Post Offices. \u201cItaly is changing, TG Poste tells about it\u201d is the claim of the initiative, which proposes news from inside and outside the Com- pany: news and press review, stock market and Poste Italiane share news, news from the various sectors of the Company and interviews with managers. The initiative aims to be a new space that integrates cor- porate content with the language of journalism, thus offering in-depth knowledge of the Group. TG Poste is broadcast from a technological and innovative TV studio set up inside the Rome EUR headquarters.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalparenting-support\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Parenting support<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p>In 2020, the corporate day-care service continued at Rome and Bologna offices, dedicated to the children of the Group employees and a number of third-party users from municipal entities. The ser- vice, extended to over 90 families, following the Covid-19 pandemic and the institutional prescriptions deriving from the lockdown, had a temporary suspension from March to July, which was integrated with virtual modalities aimed at guaranteeing educational continuity in support of children\u2019s growth and family conciliation. The service resumed in September, in line with the organisational and management indications for prevention and health protection outlined by the competent bodies. The educational pro- ject, characterised by attention to the values of eco-sustainability and inter-culturality, was supported by the introduction of new ways of dialogue aimed at fostering the educational alliance with families to meet the real needs of the moment, through innovative ways of communication. In particular, seminars to support parents on current issues have been held, also online, and a new web platform has been activated for the management and interactive communication with families on the activities of the day- care, providing a virtual room and simplifying administrative processes.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-launches-poste-centro-medico\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane launches \u201cPoste Centro Medico\u201d<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p>In line with its health and prevention programme, Poste Italiane has launched the \u201cPoste Centro Medico\u201d, a centre of excellence for specialist examinations and diagnostic services for the prevention, care and well-being of employees. The first opening in Rome, at the Group\u2019s headquarters, is part of the broader plan to focus on and protect the health of the company\u2019s population, and will welcome the best specialists from the most important national health facilities, ensuring a medical service that fully meets the needs and requirements of users. \u201cPoste Centro Medico\u201d was conceived as the first centre in Italy for the NoidiPoste community. However, it also extends to employees\u2019 families, through even more advantageous rates for those who have signed up for Health Plan coverage.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalthe-company-close-to-employees-in-the-health-emergency\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">The Company close to employees in the health emergency<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In order to reinforce measures to protect the health of workers during health emergencies, non-exec- utive personnel who are members of the Poste Vita Fondo Salute supplementary health care fund are entitled to free supplementary health care services. In particular, both the Basic and Plus options of the above-mentioned Health Plan have been supplemented with specific coverage for those infected with the Covid-19 virus. In detail, there is a daily allowance for hospitalisation for Covid-19 positivity of \u20ac100 per day up to a maximum of 45 days; a daily allowance for intensive care of \u20ac200 per day, up to a max- imum of 21 days, and a flat-rate compensation of \u20ac1000 in case of home isolation. These protections, which also relate to the household, have been extended free of charge until the end of March 2021 regardless of the health package subscribed to.<br \/>\nIn addition to the above-mentioned coverage, there is also coverage for expenses incurred for anti- genic and molecular swabs. In particular, Poste Italiane has provided, with retroactive effect, a refund for preliminary swabs to access the services provided by the Health Plan, for swabs for suspected Covid-19 pathology (up to a maximum of \u20ac40 for each swab carried out) and a refund for the end of quarantine (up to a maximum of \u20ac40). The maximum reimbursement per year\/assisted person is \u20ac600, the reimbursed cost will be deducted from the maximum amount of \u20ac600 foreseen for the \u201cspecialist outpatient visits\u201d coverage.<br \/>\nAll the above supplementary coverage is recognised provided that, at the time of the event, the patient and any family members are enrolled in the Health Fund. With a view to integrated welfare, these initia- tives complement the Covid-19 diagnostic test campaign promoted by Poste Italiane.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n\n<section id=\"customer-experience\" class=\"intro-performance\">\n    <div class=\"intro-performance-img\"><img width=\"714\" height=\"962\" src=\"\" class=\"attachment-full size-full lazy img-fluid\" alt=\"\" loading=\"lazy\" data-src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/customer.png\" srcset=\"\" sizes=\"\" \/><\/div>\n    <div class=\"intro-performance-content\">\n        <h2 class=\"text-uppercase\">Customer experience<\/h2>\n        <div class=\"capitali\">\n            <span class=\"text-uppercase\">Capitals:<\/span>\n            <div class=\"d-inline-block position-relative\"><i class=\"icon-finanziario\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><\/i><div class=\"legenda\">Financial<\/div><\/div><div class=\"d-inline-block position-relative\"><i class=\"icon-fisico\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><\/i><div class=\"legenda\">Physical-structural<\/div><\/div><div class=\"d-inline-block position-relative\"><i class=\"icon-sociale\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><\/i><div class=\"legenda\">Social-relational<\/div><\/div><div class=\"d-inline-block position-relative\"><i class=\"icon-intellettuale\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><\/i><div class=\"legenda\">Intellectual<\/div><\/div>        <\/div>\n        <div class=\"sdg\">\n        <span class=\"text-uppercase\">SDGs:<\/span>\n            <i class=\"icon-sdg12\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><span class=\"path34\"><\/span><span class=\"path35\"><\/span><span class=\"path36\"><\/span><span class=\"path37\"><\/span><span class=\"path38\"><\/span><span class=\"path39\"><\/span><\/i><i class=\"icon-sdg16\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><span class=\"path34\"><\/span><span class=\"path35\"><\/span><span class=\"path36\"><\/span><span class=\"path37\"><\/span><span class=\"path38\"><\/span><span class=\"path39\"><\/span><span class=\"path40\"><\/span><span class=\"path41\"><\/span><span class=\"path42\"><\/span><span class=\"path43\"><\/span><span class=\"path44\"><\/span><span class=\"path45\"><\/span><span class=\"path46\"><\/span><span class=\"path47\"><\/span><\/i>        <\/div>\n    <\/div>\n\n<\/section>\n\n<section id=\"risultati-performance-block_60d517b57226c\" class=\"risultati-performance\">\n        <div>\n            \n\n<h2 class=\"has-text-align-center\">Results<\/h2>\n\n\n\n<div class=\"wp-block-columns justify-content-center\">\n<div class=\"wp-block-column\">\n<p class=\"number\">237<\/p>\n\n\n\n<p>improvement actions identified between July and December 2020<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">-23%<\/p>\n\n\n\n<p>annual complaints received<br>compared to 2019<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">33 mln<\/p>\n\n\n\n<p>contacts managed in 2020 <br>(+18% compared to 2019)<\/p>\n<\/div>\n<\/div>\n\n\n        <\/div>\n<\/section>\n\n\n<figure class=\"wp-block-image size-large is-style-schema-100\"><img  src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/07\/esg3.svg\" alt=\"\" class=\"wp-image-365\"\/><\/figure>\n\n\n<section id=\"storie-performance-block_60d517b57226d\" class=\"storie-performance\">\n        <div>\n\n                            <h2 class=\"text-center\">Stories<\/h2>\n                <div class=\"swiper-container\"><div class=\"swiper-wrapper\">\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modaldigital-education-project\">Digital Education Project<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modaldialogue-means-innovationpunto-poste-da-te-was-created\">Dialogue means innovation:<br \/>\r\nPunto Poste da Te was created<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italianes-digital-assistant-evolves\">Poste Italiane\u2019s Digital Assistant evolves<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-towards-a-platform-company-model\">Poste Italiane towards a platform company model<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n                            <\/div>\n                <\/div>\n                <div class=\"swiper-button-prev\"><i class=\"icon-arrow\"><\/i><\/div>\n                <div class=\"swiper-button-next\"><i class=\"icon-arrow\"><\/i><\/div>\n                    <\/div>\n<\/section>\n\n\n\n\n<div class=\"modal fade\" id=\"modaldigital-education-project\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Digital Education Project<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">During 2020, Poste Italiane delivered, in person and through webinars, the basic introductory content to the technological and digital world with a focus on IOT, security and ethics. In particular, the Digital Educa- tion project aimed to contribute to the digital transformation underway in the country and reduce the digital divide. The first thematic cycle was dedicated to cybersecurity through the collaboration of colleagues from Poste Italiane\u2019s CERT, who guarantee and monitor the security of company systems on a daily basis. The topics covered various aspects including data management, encryption and passwords up to current topics such as blockchain. Participants were able to submit their questions through the chat, thus solving doubts regarding cybersecurity issues. Finally, at the end of the session, a questionnaire was proposed, thus stimulating the development of further thematic content among the participants.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modaldialogue-means-innovationpunto-poste-da-te-was-created\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Dialogue means innovation:<br \/>\r\nPunto Poste da Te was created<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In June 2020, from the elaboration of the ideas obtained thanks to the constant dialogue between Poste Italiane and the Consumer Associations the \u201cPunto Poste da Te\u201d was created, a digital counter that can be installed inside any enclosed space that lends itself to the service. The Group\u2019s new creation is a clear example of a service that adapts to the needs of citizens, enabling them to manage shipments and payments directly from their homes or offices, improving the quality of the service and consequently the customer\u2019s experience with Poste Italiane. The innovative and entirely digital service has received the innovation award \u201cElected Product of the Year 2020\u201d, based exclusively on consumer vote, for the category shipping and collection services.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italianes-digital-assistant-evolves\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane\u2019s Digital Assistant evolves<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">Poste, the Digital Assistant of Poste Italiane, is the tool developed with the aim of improving and simplify- ing the interaction between customer and company through the use of artificial intelligence technologies. In the first months of 2020, the new VoiceBot functionality was implemented, a voice-guidance-based system capable of providing indications and answers in an immediate and easily understandable way. Following these developments, Poste Italiane integrated the use of the digital assistant with the instant messaging platform WhatsApp and planned to extend its functionality also in the App and through social media channels. Poste is able to address many standardised and repetitive support requests, giving val- uable time to employees in the Customer Service area to handle more complex and emerging situations, and proving particularly useful during lockdown periods due to the large number of files received.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-towards-a-platform-company-model\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane towards a platform company model<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In 2020, the new Digital, Technology &amp; Operations function was set up with the aim of creating an ecosystem of innovative product and service solutions that, in a platform logic, aggregates services and customer experiences, maximising customer satisfaction while enabling synchronous mechanisms between IT and operation components, so as to respond quickly and effectively to business needs. With a view to continually improving the customer experience, this function guarantees the develop- ment and operational excellence of customer service activities and back office operations, as well as the design, development and operation of IT systems to support company processes and services, with the ultimate aim of simplifying the value chain by moving towards the platform company model. It also monitors and continuously improves customer satisfaction, guaranteeing the process of detecting recurring problems and identifying the reasons for such shortcomings, in order to then address them as part of the continuous improvement process. The newly established function includes Information Systems, Chief Operating Office and the Customer Experience Transformation function. Moreover, the IT support activities and processes carried out at a territorial level by the Post Office Network and Mail, Communication and Logistics functions in order to strengthen their governance and guarantee ever greater effectiveness and efficiency were centralised.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n\n<section id=\"innovation\" class=\"intro-performance\">\n    <div class=\"intro-performance-img\"><img width=\"714\" height=\"962\" src=\"\" class=\"attachment-full size-full lazy img-fluid\" alt=\"\" loading=\"lazy\" data-src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/innovazione.png\" srcset=\"\" sizes=\"\" \/><\/div>\n    <div class=\"intro-performance-content\">\n        <h2 class=\"text-uppercase\">Innovation<\/h2>\n        <div class=\"capitali\">\n            <span class=\"text-uppercase\">Capitals:<\/span>\n            <div class=\"d-inline-block position-relative\"><i class=\"icon-finanziario\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><\/i><div class=\"legenda\">Financial<\/div><\/div><div class=\"d-inline-block position-relative\"><i class=\"icon-fisico\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><\/i><div class=\"legenda\">Physical-structural<\/div><\/div><div class=\"d-inline-block position-relative\"><i class=\"icon-intellettuale\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><\/i><div class=\"legenda\">Intellectual<\/div><\/div>        <\/div>\n        <div class=\"sdg\">\n        <span class=\"text-uppercase\">SDGs:<\/span>\n            <i class=\"icon-sdg8\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><\/i><i class=\"icon-sdg9\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><span class=\"path34\"><\/span><span class=\"path35\"><\/span><span class=\"path36\"><\/span><span class=\"path37\"><\/span><span class=\"path38\"><\/span><span class=\"path39\"><\/span><\/i>        <\/div>\n    <\/div>\n\n<\/section>\n\n<section id=\"risultati-performance-block_60d517ba7226e\" class=\"risultati-performance\">\n        <div>\n            \n\n<h2 class=\"has-text-align-center\">Results<\/h2>\n\n\n\n<div class=\"wp-block-columns justify-content-center\">\n<div class=\"wp-block-column\" style=\"flex-basis:25%\">\n<p class=\"number\"><strong>14,4<\/strong><\/p>\n\n\n\n<p>million downloads of<br>the Postepay App<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:25%\">\n<p class=\"number\">4.8<\/p>\n\n\n\n<p>million downloads<br>of the PosteMobile App<\/p>\n<\/div>\n<\/div>\n\n\n        <\/div>\n<\/section>\n\n\n<figure class=\"wp-block-image size-large is-style-schema-100\"><img  src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/07\/esg4.svg\" alt=\"\" class=\"wp-image-367\"\/><\/figure>\n\n\n<section id=\"storie-performance-block_60d517ba7226f\" class=\"storie-performance\">\n        <div>\n\n                            <h2 class=\"text-center\">Stories<\/h2>\n                <div class=\"swiper-container\"><div class=\"swiper-wrapper\">\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italianes-technological-response-to-the-health-emergency\">Poste Italiane\u2019s technological response to the health emergency<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalpostepay-and-volante-technologies-for-innovation-in-instant-payments\">PostePay and Volante Technologies for innovation in instant payments<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-in-supportof-the-cashless-italy-plan\">Poste Italiane in support<br \/>\r\nof the Cashless Italy Plan<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalpostepay-standard-and-postepay-evolution-climb-the-rankings-for-quality-and-services\">Postepay Standard and Postepay Evolution climb the rankings for quality and services<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalthe-joint-venture-that-digitises-freight-transport\">The joint venture that digitises freight transport<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-and-microsoft-for-the-groups-innovation-and-the-countrys-competitiveness\">Poste Italiane and Microsoft for the Group\u2019s innovation and the country\u2019s competitiveness<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n                            <\/div>\n                <\/div>\n                <div class=\"swiper-button-prev\"><i class=\"icon-arrow\"><\/i><\/div>\n                <div class=\"swiper-button-next\"><i class=\"icon-arrow\"><\/i><\/div>\n                    <\/div>\n<\/section>\n\n\n\n\n<div class=\"modal fade\" id=\"modalposte-italianes-technological-response-to-the-health-emergency\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane\u2019s technological response to the health emergency<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">With the aim of contributing to the improvement of public health and limiting the physical access of citizens to hospitals or surgeries, in October 2020, Postel SpA, a company of the Poste Italiane Group, launched \u201cSmart Screening\u201d, an aid service to invite citizens to participate in mass health screening programmes by self-collection. The innovative solution dedicated to Local Health Authorities provides for the preparation and home delivery of the invitation and the self-collection kit, entirely paid for by Postel. The technolo- gies deployed by the Company, such as RFID and smart labels, ensure maximum reliability of samples. In particular, the test tubes and envelopes, equipped with RFID micro-antennas, through an \u201celectronic gate\u201d set up at the collection centres of Local Health Authorities, allow verifying the correct matching and, if necessary, reporting possible errors of association between envelope and sample. The optical detector collects the data automatically and populates the laboratory management system with the sample codes, guaranteeing the correct operation of the service. Following the examinations carried out, Postel prepares the sending of the results, and in case of positivity, it sends a new invitation to contact the Local Health Authority to perform diagnostic examinations, health treatments and new tests.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalpostepay-and-volante-technologies-for-innovation-in-instant-payments\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">PostePay and Volante Technologies for innovation in instant payments<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In August 2020, PostePay announced a new partnership with Volante Technologies, a global provider of payment and financial messaging solutions on cloud and on-premise. The agreement further strength- ened the Poste Italiane Group\u2019s programme to modernise its payment services by implementing the Open Banking platform and enabling instant payments, whilst also providing a new gateway to access traditional interbank networks. The cloud-native micro-services architecture of the Volante VolPay suite gives the Group the ability to support existing payment channels and promote new ones, offering high levels of resilience and extensibility. The result is a modern and scalable end-to-end payment processing infrastructure that enables Poste Italiane\u2019s more than 14 million account holders to be provided with an increasingly advanced experience and support service, and which, thanks to constant innovation, guar- antees a strategic advantage in the evolving framework determined by the rules of the European PSD2 directive.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-in-supportof-the-cashless-italy-plan\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane in support<br \/>\r\nof the Cashless Italy Plan<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">Since December 2020, PostePay has been supporting the Government in the implementation of the Cashless Italy Plan aimed at encouraging electronic payments and the development of a more digital, fast, simple and transparent system. The programme provides a 10% cashback on purchases made with payment cards or apps in physical stores with electronic payment instruments and is paid out in cashback mode. In this regard, a new feature has been released on the Postepay App that enables customers to register their Postepay prepaid and BancoPosta debit cards with the State Cashback and view the transactions carried out, as well as the amount of cashback accrued.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalpostepay-standard-and-postepay-evolution-climb-the-rankings-for-quality-and-services\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Postepay Standard and Postepay Evolution climb the rankings for quality and services<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In 2020, Postepay Standard ranked first in the ranking compiled by OF (Osservatorio Finanziario), being identified as the best prepaid card in the standard version. The extra services that characterise Postepay Standard\u2019s offerings allowed BancoPosta\u2019s card to win the 2020 edition, from third place in 2019. Among the most significant new features, OF highlighted the launch of Postepay Code, for purchases in stores using the QR Code and the possibility of obtaining discounts and benefits at affiliated partners; the control and security features that can be managed independently directly from the application, such as blocking the card on e-commerce portals, blocking contactless functionality to prevent fraud, and the Geocontrol service to limit card operations in certain geographical areas. In addition, the Osservatorio Finanziario (Financial Observato- ry) awarded the Postepay Evolution as the best Account Card for the numerous extra-banking services linked to its use, which obtained the highest score within the specific qualitative classification. In particular, OF, in addition to the features that Postepay Standard also has, mentioned services such as the ability to disable the contactless function and customise withdrawal and payment limits via the app, the mini-loan with sums available directly on the card and the Postepay Connect offer, which combines the account card service with that of telephony through a mobile SIM.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalthe-joint-venture-that-digitises-freight-transport\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">The joint venture that digitises freight transport<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">As part of its programme to optimise long-haul road transport, in 2020, Poste Italiane established a joint venture with sennder, a European leader in the digitisation of freight transport. The partnership covers the entire field of full load transport and the handling of parcels and letters between all of Poste Italiane\u2019s sorting and distribution hubs. This initiative allows the Company to offer itself as a transport operator, both in the Italian and foreign markets, benefiting from economies of scale and technological optimi- sation, creating a full-tracked and full-digital operating model, in line with the needs of e-commerce. In addition, it guarantees the Group a reduction in its CO2 emissions, thanks to the use of vehicles with alternative fuels. The joint venture will provide Poste Italiane with annual savings of around \u20ac100 million on full-load transport costs.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-and-microsoft-for-the-groups-innovation-and-the-countrys-competitiveness\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane and Microsoft for the Group\u2019s innovation and the country\u2019s competitiveness<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In 2020, Poste Italiane and Microsoft Italia announced a partnership that aims to continue the digital transformation path started by the Company and that promotes the provision of advanced and digital services for Italian businesses and Public Administration. The new agreement revolves around three strategic areas of collaboration. Firstly, the creation of an \u201cEcosystem Platform for SMEs\u201d aimed at promoting the digital transformation of companies that drive the country\u2019s economy. The platform will provide the market with joint services from Poste Italiane and Microsoft to create local and tailored applications using simple and secure solutions. In this context, small and medium-sized organisations will be able to equip themselves with the technology they need to run their business digitally and grow, reaching new markets. In addition to offering innovative services, the two companies will help SMEs with training projects on the new digital skills required. The second aspect of the agreement establishes the development of a National Hybrid Cloud Platform that combines the pillars of Poste Italiane DataCenter architecture with Microsoft Azure cloud solutions to enable the world of private companies and Public Administration to undertake digital transformation and modernisation of public services. Thanks to the hybrid model, it is possible to define which information and applications reside in the public cloud and which remain in the private cloud, with simplified and unified management between the two worlds that will allow taking full advantage of the two approaches. This model also ensures that applications can be moved from public to private clouds and vice versa at any time, based on an ethical and secure data management policy. With this in mind, Poste Italiane and Microsoft will develop a joint offering of hybrid cloud services for small, medium and large organisations. The agreement also includes the launch of a Hybrid Cloud Competence Center to help accelerate the adoption of cloud computing solutions. The third point of the strategy focuses on the Group\u2019s digital transformation process: the adoption of Mi- crosoft technology will allow Poste Italiane to accelerate the transformation of existing applications and create new native cloud applications with reduced development time and agile solutions to meet current and future customer needs. The Group will adopt Modern Workplace cloud platforms for collaboration and information sharing with all corporate figures in order to drive cultural change on the front of new working models, also in light of the needs that emerged with the Covid-19 emergency. A highly innova- tive aspect is represented by the continuous evolution of the channels of customer relations that will lead to the development of Artificial Intelligence solutions, such as the creation of chatbot services to respond more efficiently and promptly to customer requests.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n\n<section id=\"diversity-and-inclusion\" class=\"intro-performance\">\n    <div class=\"intro-performance-img\"><img width=\"714\" height=\"962\" src=\"\" class=\"attachment-full size-full lazy img-fluid\" alt=\"\" loading=\"lazy\" data-src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/diversita.png\" srcset=\"\" sizes=\"\" \/><\/div>\n    <div class=\"intro-performance-content\">\n        <h2 class=\"text-uppercase\">Diversity and inclusion<\/h2>\n        <div class=\"capitali\">\n            <span class=\"text-uppercase\">Capitals:<\/span>\n            <div class=\"d-inline-block position-relative\"><i class=\"icon-umano\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><\/i><div class=\"legenda\">Human<\/div><\/div><div class=\"d-inline-block position-relative\"><i class=\"icon-sociale\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><\/i><div class=\"legenda\">Social-relational<\/div><\/div>        <\/div>\n        <div class=\"sdg\">\n        <span class=\"text-uppercase\">SDGs:<\/span>\n            <i class=\"icon-sdg4\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><\/i><i class=\"icon-sdg5\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><\/i><i class=\"icon-sdg10\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><\/i>        <\/div>\n    <\/div>\n\n<\/section>\n\n<section id=\"risultati-performance-block_60d517c172270\" class=\"risultati-performance\">\n        <div>\n            \n\n<h2 class=\"has-text-align-center\">Results<\/h2>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<p class=\"number\">Poste Italiane<\/p>\n\n\n\n<p>awarded \u201c2020 CSR Coup de Coeur\u201d for the promotion of paths aimed at the economic independence of women victims of violence<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">44,4%<\/p>\n\n\n\n<p>of the Board of Directors of the Parent Company is made up of women<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">46%<\/p>\n\n\n\n<p>of middle and senior women<br>managers in 2020<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns justify-content-center\">\n<div class=\"wp-block-column\" style=\"flex-basis:50%\">\n<p class=\"number\">Poste Italiane<\/p>\n\n\n\n<p>entered the top five of the gender equality ranking of companies belonging to the FTSE MIB index of the Milan Stock Exchange, drawn up by Equileap<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:50%\">\n<p class=\"number\">The MAAM project<\/p>\n\n\n\n<p>saw the participation of about 700 employees in 2020<\/p>\n<\/div>\n<\/div>\n\n\n        <\/div>\n<\/section>\n\n\n<figure class=\"wp-block-image size-large is-style-schema-100\"><img  src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/07\/esg5.svg\" alt=\"\" class=\"wp-image-369\"\/><\/figure>\n\n\n<section id=\"storie-performance-block_60d517c172271\" class=\"storie-performance\">\n        <div>\n\n                            <h2 class=\"text-center\">Stories<\/h2>\n                <div class=\"swiper-container\"><div class=\"swiper-wrapper\">\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modaltraining-paths-on-unconscious-bias\">Training paths on unconscious bias<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalongoing-commitment-to-human-rights-for-a-more-inclusive-and-sustainable-company\">Ongoing commitment to human rights for a more inclusive and sustainable Company<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modal4weeks4inclusion\">4Weeks4Inclusion<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n                            <\/div>\n                <\/div>\n                <div class=\"swiper-button-prev\"><i class=\"icon-arrow\"><\/i><\/div>\n                <div class=\"swiper-button-next\"><i class=\"icon-arrow\"><\/i><\/div>\n                    <\/div>\n<\/section>\n\n\n\n\n<div class=\"modal fade\" id=\"modaltraining-paths-on-unconscious-bias\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Training paths on unconscious bias<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In order to promote inclusion as a cultural path capable of generating social value, a series of manageri- al training sessions dedicated to \u201cunconscious bias\u201d has been launched to effectively manage cognitive distortions based on prejudice and cultural stereotypes. The course, which involved managers working in central and territorial functions, aims to create shared knowledge and awareness through which participants will be called upon to become ambassadors, in their own reality, of an inclusive approach that values diversity through example and daily actions. In order to raise awareness at all levels of the organisation, online courses have been organised for the entire personnel on the issues of prejudice, stereotypes, discrimination and the mental automatisms that can condition choices, reasoning on how to identify, dismantle and reduce them.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalongoing-commitment-to-human-rights-for-a-more-inclusive-and-sustainable-company\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Ongoing commitment to human rights for a more inclusive and sustainable Company<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">As a leader in the sector and a player that actively contributes to the growth of the country\u2019s social and economic fabric, Poste Italiane plays an essential role not only in respecting the rights of male and female workers, but also in defining, implementing and promoting strategies aimed at developing such practices raising awareness nationwide. Poste Italiane aims, through training, to promote the knowledge and dis- semination of the guiding principles adopted by the United Nations Human Rights Council such as values, history, legal instruments, protection systems, responsibilities of companies and institutions. With this in mind, in September, in continuation of the managerial training workshop \u201cBusiness and Human Rights: the role of Businesses for Sustainable Development\u201d started in January 2020, an online course on \u201cBusiness and the Protection of Human Rights\u201d was activated for all personnel. The online course was designed by Corporate Social Responsibility, Welfare and Corporate University, based on content provided by SIOI (Italian Society for International Organisation).<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modal4weeks4inclusion\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">4Weeks4Inclusion<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">As part of the initiatives launched to promote the inclusion and protection of diversity within the Com- pany, in November, Poste Italiane took part in \u201c4Weeks4Inclusion\u201d, a cross-company initiative that involved the personnel of 27 large Italian companies in diversity and inclusion issues for four weeks. The objective, pursued through webinars, digital workshops and thematic online creative groups, is to create awareness and share the inclusion practices adopted by the various companies, related to gender, generational, disability, vulnerability and intercultural dimensions. Poste Italiane contributed to the initiative by organising a seminar on social welfare with the aim of examining how corporate volunteering initiatives and openness to social realities and the local area can trigger virtuous inclusive processes. In addition, on the occasion of the day for the elimination of violence against women, the Company coordinated and then disseminated internally a webinar, dedicated to the prevention of harassment in the workplace, as a space for reflection to strengthen awareness of signs of discom- fort in the workplace.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n\n<section id=\"support-for-local-communities-and-the-country-as-a-whole\" class=\"intro-performance\">\n    <div class=\"intro-performance-img\"><img width=\"668\" height=\"876\" src=\"\" class=\"attachment-full size-full lazy img-fluid\" alt=\"\" loading=\"lazy\" data-src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/sostegno.png\" srcset=\"\" sizes=\"\" \/><\/div>\n    <div class=\"intro-performance-content\">\n        <h2 class=\"text-uppercase\">Support for local communities and the Country as a whole<\/h2>\n        <div class=\"capitali\">\n            <span class=\"text-uppercase\">Capitals:<\/span>\n            <div class=\"d-inline-block position-relative\"><i class=\"icon-fisico\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><\/i><div class=\"legenda\">Physical-structural<\/div><\/div><div class=\"d-inline-block position-relative\"><i class=\"icon-sociale\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><\/i><div class=\"legenda\">Social-relational<\/div><\/div>        <\/div>\n        <div class=\"sdg\">\n        <span class=\"text-uppercase\">SDGs:<\/span>\n            <i class=\"icon-sdg1\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><\/i><i class=\"icon-sdg8\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><\/i><i class=\"icon-sdg10\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><\/i><i class=\"icon-sdg11\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><span class=\"path34\"><\/span><span class=\"path35\"><\/span><span class=\"path36\"><\/span><span class=\"path37\"><\/span><span class=\"path38\"><\/span><span class=\"path39\"><\/span><span class=\"path40\"><\/span><\/i><i class=\"icon-sdg16\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><span class=\"path34\"><\/span><span class=\"path35\"><\/span><span class=\"path36\"><\/span><span class=\"path37\"><\/span><span class=\"path38\"><\/span><span class=\"path39\"><\/span><span class=\"path40\"><\/span><span class=\"path41\"><\/span><span class=\"path42\"><\/span><span class=\"path43\"><\/span><span class=\"path44\"><\/span><span class=\"path45\"><\/span><span class=\"path46\"><\/span><span class=\"path47\"><\/span><\/i>        <\/div>\n    <\/div>\n\n<\/section>\n\n<section id=\"risultati-performance-block_60d517c672272\" class=\"risultati-performance\">\n        <div>\n            \n\n<h2 class=\"has-text-align-center\">Results<\/h2>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<p class=\"number\">Zero<\/p>\n\n\n\n<p>Post Offices closed <br>in 2020<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">325<\/p>\n\n\n\n<p>meetings with<br>local administrator<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">1,500,000<\/p>\n\n\n\n<p>doses of vaccine delivered<br>from the Group\u2019s fleet<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns justify-content-center\">\n<div class=\"wp-block-column\" style=\"flex-basis:33.33%\">\n<p class=\"number\">80<\/p>\n\n\n\n<p>prefectures (75% of the total) contacted to intensify controls in Post Offices<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:33.34%\">\n<p class=\"number\">+6,000<\/p>\n\n\n\n<p>tablets equipped with a direct communication channel with the Carabinieri<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:33.34%\">\n<p class=\"number\">15,000<\/p>\n\n\n\n<p>requests for the transfer<br>of the tax credit<\/p>\n<\/div>\n<\/div>\n\n\n        <\/div>\n<\/section>\n\n\n<figure class=\"wp-block-image size-large is-style-schema-100\"><img  src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/07\/esg6.svg\" alt=\"\" class=\"wp-image-372\"\/><\/figure>\n\n\n<section id=\"storie-performance-block_60d517c672273\" class=\"storie-performance\">\n        <div>\n\n                            <h2 class=\"text-center\">Stories<\/h2>\n                <div class=\"swiper-container\"><div class=\"swiper-wrapper\">\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-partner-of-the-atlas-of-territories-series-of-meetings\">Poste Italiane partner of the \u201cAtlas of Territories\u201d series of meetings<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-alongside-the-lazio-region-for-the-requalification-of-an-area-of-the-tiber-river\">Poste Italiane alongside the Lazio Region for the requalification of an area of the Tiber river<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-adheres-to-adotta-una-casa-buona-adopt-a-good-house-project\">Poste Italiane adheres to \u201cAdotta una Casa Buona\u201d (adopt a good house) project<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italianes-offer-growsto-face-the-pandemic\">Poste Italiane\u2019s offer grows<br \/>\r\nto face the pandemic<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-participates-in-mese-delleducazione-finanziaria\">Poste Italiane participates in \u201cMese dell\u2019Educazione finanziaria\u201d<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n                            <\/div>\n                <\/div>\n                <div class=\"swiper-button-prev\"><i class=\"icon-arrow\"><\/i><\/div>\n                <div class=\"swiper-button-next\"><i class=\"icon-arrow\"><\/i><\/div>\n                    <\/div>\n<\/section>\n\n\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-partner-of-the-atlas-of-territories-series-of-meetings\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane partner of the \u201cAtlas of Territories\u201d series of meetings<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In June 2020 was the launch of the cycle of meetings \u201cAtlas of the Territories\u201d, presented by Poste Italiane and Fondazione Giangiacomo Feltrinelli in virtual form, and structured in four stages to discuss the aspirations and possibilities for change starting from the great themes of health, solidarity, housing and territorial fragility of internal areas. The pandemic crisis has highlighted more clearly the gaps, fragilities and contradictions between and within territories and has highlighted the need to embrace more resilient, sustainable and inclusive models of development. The various meetings have welcomed the testimonies of researchers, local administrators, health workers, social workers and artists who, highlighting experiences and stories of their territories, have encouraged dialogue and the sharing of alternative models for restarting.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-alongside-the-lazio-region-for-the-requalification-of-an-area-of-the-tiber-river\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane alongside the Lazio Region for the requalification of an area of the Tiber river<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In continuity with its initiatives to support the social context in which it operates, in December 2020 Poste Italiane, together with the Lazio Region, presented a project to redevelop an area of the Tiber River. The project presented by the Group envisages the environmental and landscape requalification of the area, with a view to relaunching the Tiber and the surrounding areas. Upon completion of the work, the new area will be available to primary and secondary schools for guided tours through cultural itineraries focused on the history of communications and the Italian postal system, and for outdoor activities able to stimulate students\u2019 creativity and sociability.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-adheres-to-adotta-una-casa-buona-adopt-a-good-house-project\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane adheres to \u201cAdotta una Casa Buona\u201d (adopt a good house) project<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">As part of initiatives aimed at supporting the most vulnerable categories of people, Poste Italiane has joined the \u201cAdotta una Casa Buona\u201d project promoted by \u201cLa Caramella Buona Onlus\u201d, an association that has been active for 24 years in preventing and suppressing the abuse of minors and women. The adhesion to the project has allowed the Group to adopt a first reception house in the province of Frosinone, increasing the free hospitality of mothers and children in emergency and danger situations.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italianes-offer-growsto-face-the-pandemic\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane\u2019s offer grows<br \/>\r\nto face the pandemic<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In 2020, due to the Covid-19 pandemic, numerous legislative provisions were enacted to introduce urgent measures to support businesses in difficulty, and regarding access to credit, to protect households, micro, small and medium-sized enterprises. In this context, together with the partners for whom financing products are distributed, the Poste Italiane Group has guaranteed the application of all the initiatives provided for by the regulations, as well as those undertaken on a voluntary basis and promoted by individual intermediaries or trade associations. The Company has extended its offering by launching various promotions on BancoPosta loans dedicated to retail customers, also supported by specific communication campaigns, such as the one called \u201cRiparti Italia\u201d, in order to give a new boost to the country\u2019s difficult economic situation. In particular, with reference to loans, during the last quarter of 2020, the \u201cBlack Friday\u201d campaign was carried out, with the aim of ensuring more advantageous access to credit, and the \u201cRistrutturazione\u201d (Restructuring) promotion was launched, in line with government provisions on tax incentives for energy efficiency measures. In support of small businesses, sole proprietorships and partnerships, a promotion has been made active, until the end of March 2021, which has provided for a reduction in the nominal annual rate (TAN) on Small Business loans for liquidity purposes. Moreover, in partnership with Mediocredito Centrale, the offer of a medium\/long-term unsecured loan, assisted by the Central Fund Guarantee, in an amount equal to 100%, as provided by the Liquidity Decree and converted into Law no. 40 of 5 June 2020, was launched for Italian micro, small and medium-sized enterprises (including sole proprietorships), the business of which was negatively impacted due to the Covid-19 emergency.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-participates-in-mese-delleducazione-finanziaria\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane participates in \u201cMese dell\u2019Educazione finanziaria\u201d<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">As part of the third edition of the Mese dell\u2019Educazione finanziaria (Financial Education Month) (#Otto- breEdufin2020), promoted by the \u201cCommittee for the planning and coordination of financial education activities\u201d, Poste Italiane took part in the initiative by organising 6 in-depth webinars on the subject and making them available, through the \u201cEdufin\u201d web page, an educational series of ten video clips. The 6 webinars entitled \u201cThe Personal and Family Economy\u201d, have placed the focus on the topics of financial planning, supplementary pensions, protection, savings and investments and on the role of the consultant, with the aim of providing useful tools in terms of money management and becoming more aware of the needs and requirements that emerge from the dynamics of everyday life.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n\n<section id=\"decarbonisation-of-real-estate-facilities-and-logistics\" class=\"intro-performance\">\n    <div class=\"intro-performance-img\"><img width=\"714\" height=\"962\" src=\"\" class=\"attachment-full size-full lazy img-fluid\" alt=\"\" loading=\"lazy\" data-src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/decarbonizzazione.png\" srcset=\"\" sizes=\"\" \/><\/div>\n    <div class=\"intro-performance-content\">\n        <h2 class=\"text-uppercase\">Decarbonisation of real estate facilities and logistics<\/h2>\n        <div class=\"capitali\">\n            <span class=\"text-uppercase\">Capitals:<\/span>\n            <div class=\"d-inline-block position-relative\"><i class=\"icon-naturale\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><\/i><div class=\"legenda\">Natural<\/div><\/div><div class=\"d-inline-block position-relative\"><i class=\"icon-fisico\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><\/i><div class=\"legenda\">Physical-structural<\/div><\/div>        <\/div>\n        <div class=\"sdg\">\n        <span class=\"text-uppercase\">SDGs:<\/span>\n            <i class=\"icon-sdg3\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><\/i><i class=\"icon-sdg6\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><\/i><i class=\"icon-sdg7\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><span class=\"path34\"><\/span><span class=\"path35\"><\/span><span class=\"path36\"><\/span><span class=\"path37\"><\/span><span class=\"path38\"><\/span><span class=\"path39\"><\/span><\/i><i class=\"icon-sdg12\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><span class=\"path34\"><\/span><span class=\"path35\"><\/span><span class=\"path36\"><\/span><span class=\"path37\"><\/span><span class=\"path38\"><\/span><span class=\"path39\"><\/span><\/i><i class=\"icon-sdg13\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><\/i>        <\/div>\n    <\/div>\n\n<\/section>\n\n<section id=\"risultati-performance-block_60d517cb72274\" class=\"risultati-performance\">\n        <div>\n            \n\n<h2 class=\"has-text-align-center\">Results<\/h2>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<p class=\"number\">More than 95%<\/p>\n\n\n\n<p>of the Group\u2019s electricity requirement comes from 100% renewable sources, certified by Guarantees of Origin<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">16<\/p>\n\n\n\n<p>of the 220 Poste Italiane buildings in Rome selected as a \u201cset\u201d for the test of the \u201cPlatoon\u201d Project<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">~10 million<\/p>\n\n\n\n<p>invested in projects to reduce <br>environmental impact<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns justify-content-center\">\n<div class=\"wp-block-column\" style=\"flex-basis:50%\">\n<p class=\"number\">11.7<\/p>\n\n\n\n<p>km saved thanks to the reduction<br>in \u201cunnecessary\u201d travels<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\" style=\"flex-basis:50%\">\n<p class=\"number\">7,300<\/p>\n\n\n\n<p>tonnes<br>of carbon dioxide saved by LNG vehicles<\/p>\n<\/div>\n<\/div>\n\n\n        <\/div>\n<\/section>\n\n\n<figure class=\"wp-block-image size-large is-style-schema-100\"><img  src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/07\/esg7.svg\" alt=\"\" class=\"wp-image-378\"\/><\/figure>\n\n\n<section id=\"storie-performance-block_60d517cb72275\" class=\"storie-performance\">\n        <div>\n\n                            <h2 class=\"text-center\">Stories<\/h2>\n                <div class=\"swiper-container\"><div class=\"swiper-wrapper\">\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-joins-the-green-deal\">Poste Italiane joins the Green Deal<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalnew-plantings-by-poste-italiane\">New plantings by Poste Italiane<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-at-the-50th-anniversary-of-the-earth-day\">Poste Italiane at the 50th Anniversary of the \u201cEarth Day\u201d<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-in-green-postal-day-2020\">Poste Italiane in Green Postal Day 2020<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n                            <\/div>\n                <\/div>\n                <div class=\"swiper-button-prev\"><i class=\"icon-arrow\"><\/i><\/div>\n                <div class=\"swiper-button-next\"><i class=\"icon-arrow\"><\/i><\/div>\n                    <\/div>\n<\/section>\n\n\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-joins-the-green-deal\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane joins the Green Deal<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">Poste Italiane, together with 110 other signatories, including associations, entities and companies, has joined the Manifesto \u201cExiting the pandemic with a new Green Deal for Italy\u201d, promoted by the Foun- dation for Sustainable Development. The initiative stems from the desire to relaunch the economy in a green perspective, after the significant impact of the pandemic caused by the SARS-COV-2 virus. Given the serious conditions generated by the health emergency, the Group hopes for the implemen- tation of a new Green Deal, an ambitious European project for an advanced, decarbonised and circular economy. The Company believes that this project is the way forward for a stronger and more lasting recovery that will enhance the value of activities dedicated to decarbonisation and circularity of produc- tion, distribution and consumption models. The Manifesto, signed by its signatories, was sent to Italian and European institutions.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalnew-plantings-by-poste-italiane\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">New plantings by Poste Italiane<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In 2020, Poste Italiane joined the celebration of World Environment Day, renewing its commitment to the protection of ecosystems and climate change, in line with the sustainable development objectives of the UN 2030 Agenda. For the occasion, a mapping of all the land available on the sites owned by the Com- pany was carried out, with the aim of realizing planting and reforestation initiatives of the most suitable tree species. In November 2020, Poste Italiane upgraded the green areas of three Lombardy Post Offices by planting 91 trees, selected from among the species most suitable for filtering the main pollutants and absorbing carbon dioxide.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-at-the-50th-anniversary-of-the-earth-day\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane at the 50th Anniversary of the \u201cEarth Day\u201d<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">The Poste Italiane Group has joined the celebration of the Earth Day, the most important international event on sustainability and environmental protection, established by the United Nations in 1970. In 2020, the event celebrated its 50th anniversary and saw Poste Italiane confirm its commitment to the combat against climate change, promoting the constant development of innovative solutions capable of protecting natural capital. The Group integrates environmental issues into its business strategy, investments, risk and opportunity analyses and, with a view to transparency and accountability, reports its environmental performance in accordance with the recommendations of the Task Force on Climate-related Financial Dis- closures (TFCD), with the aim of monitoring its impacts and reducing its environmental footprint in favour of a sustainable use of natural resources.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-in-green-postal-day-2020\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane in Green Postal Day 2020<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">Poste Italiane participated in the second edition of the \u201cGreen Postal Day\u201d, an initiative organised by the International Post Corporation to enhance the contribution of postal operators to the reduction of CO2 emissions and the global combat against climate change. In 2020, IPC (the innovative technology services company to which 25 postal operators worldwide belong) dedicated Green Postal Day to the work done by postal operators during the Covid-19 emergency to ensure the delivery of mail and parcels, in light of the formidable development of e-commerce during the pandemic, while ensuring maximum attention to sustainability and reduction of environmental impact.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n\n<section id=\"sustainable-finance\" class=\"intro-performance\">\n    <div class=\"intro-performance-img\"><img width=\"714\" height=\"962\" src=\"\" class=\"attachment-full size-full lazy img-fluid\" alt=\"\" loading=\"lazy\" data-src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/06\/finanza.png\" srcset=\"\" sizes=\"\" \/><\/div>\n    <div class=\"intro-performance-content\">\n        <h2 class=\"text-uppercase\">Sustainable finance<\/h2>\n        <div class=\"capitali\">\n            <span class=\"text-uppercase\">Capitals:<\/span>\n            <div class=\"d-inline-block position-relative\"><i class=\"icon-finanziario\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><\/i><div class=\"legenda\">Financial<\/div><\/div>        <\/div>\n        <div class=\"sdg\">\n        <span class=\"text-uppercase\">SDGs:<\/span>\n            <i class=\"icon-sdg8\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><span class=\"path28\"><\/span><span class=\"path29\"><\/span><span class=\"path30\"><\/span><span class=\"path31\"><\/span><span class=\"path32\"><\/span><span class=\"path33\"><\/span><\/i><i class=\"icon-sdg17\"><span class=\"path1\"><\/span><span class=\"path2\"><\/span><span class=\"path3\"><\/span><span class=\"path4\"><\/span><span class=\"path5\"><\/span><span class=\"path6\"><\/span><span class=\"path7\"><\/span><span class=\"path8\"><\/span><span class=\"path9\"><\/span><span class=\"path10\"><\/span><span class=\"path11\"><\/span><span class=\"path12\"><\/span><span class=\"path13\"><\/span><span class=\"path14\"><\/span><span class=\"path15\"><\/span><span class=\"path16\"><\/span><span class=\"path17\"><\/span><span class=\"path18\"><\/span><span class=\"path19\"><\/span><span class=\"path20\"><\/span><span class=\"path21\"><\/span><span class=\"path22\"><\/span><span class=\"path23\"><\/span><span class=\"path24\"><\/span><span class=\"path25\"><\/span><span class=\"path26\"><\/span><span class=\"path27\"><\/span><\/i>        <\/div>\n    <\/div>\n\n<\/section>\n\n<section id=\"risultati-performance-block_60d517d272276\" class=\"risultati-performance\">\n        <div>\n            \n\n<h2 class=\"has-text-align-center\">Results<\/h2>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<p class=\"number\">In January 2021<\/p>\n\n\n\n<p>Morningstar ranked BancoPosta Fondi SGR among the top 50 European asset managers in the \u201csmall\u201d category<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">Poste Vita<\/p>\n\n\n\n<p>and BancoPosta Fondi SGR signatories of the Principles for Responsible Investment since 2019<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">In 2020<\/p>\n\n\n\n<p>BancoPosta Fondi SGR approved the new version of the Guideline on the exercise of voting rights and engagement activities, implementing the Italian Principles of Stewardship for the exercise of administrative and voting rights in listed companies promoted by Assogestioni<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<p class=\"number\">The portfolios<\/p>\n\n\n\n<p>of BancoPosta Fondi SGR and Poste Vita are periodically subjected to ESG analysis to assess their degree of social responsibility, and carbon footprint, with the aim of mitigating any risks<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">The Poste Vita Group<\/p>\n\n\n\n<p>signatory to the Principles for Sustainable Insurance<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"number\">Overall leadership<\/p>\n\n\n\n<p>of Poste Italiane for the Brand Strength Index (BSI), with a score of 85.5<br>and a rating of AAA<\/p>\n<\/div>\n<\/div>\n\n\n        <\/div>\n<\/section>\n\n\n<figure class=\"wp-block-image size-large is-style-schema-100\"><img  src=\"http:\/\/poste2020.message-asp.com\/wp-content\/uploads\/2021\/07\/esg8.svg\" alt=\"\" class=\"wp-image-384\"\/><\/figure>\n\n\n<section id=\"storie-performance-block_60d517d272277\" class=\"storie-performance\">\n        <div>\n\n                            <h2 class=\"text-center\">Stories<\/h2>\n                <div class=\"swiper-container\"><div class=\"swiper-wrapper\">\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalthe-new-eu-regulation-2019-2088\">The new EU Regulation 2019\/2088<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-italiane-adheres-to-the-investor-statement-on-coronavirus-response\">Poste Italiane adheres to the Investor Statement on Coronavirus Response<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modaleuropean-alliance-for-a-green-recovery-poste-italiane-on-site-for-the-construction-of-green-investment-plans\">European Alliance for a Green Recovery: Poste Italiane on site for the construction of green investment plans<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalclimate-action-100\">Climate Action 100+<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n            \n\n                <div class=\"swiper-slide\"><a href=\"\" data-toggle=\"modal\" data-target=\"#modalposte-progetti-futuri-dinamica\">Poste Progetti Futuri Dinamica<\/a><i class=\"icon-chevron\"><\/i><\/div>\n\n                            <\/div>\n                <\/div>\n                <div class=\"swiper-button-prev\"><i class=\"icon-arrow\"><\/i><\/div>\n                <div class=\"swiper-button-next\"><i class=\"icon-arrow\"><\/i><\/div>\n                    <\/div>\n<\/section>\n\n\n\n\n<div class=\"modal fade\" id=\"modalthe-new-eu-regulation-2019-2088\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">The new EU Regulation 2019\/2088<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">The Group has implemented the provisions and adapted its operations to the rules of the new EU Regu- lation 2019\/2088 on ESG transparency, applicable from 10 March 2021. The aforementioned Regulation aims to standardise the information provided to customers on sustainability risks and the promotion of environmental, social and governance factors in investment activities, placing an obligation on intermedi- aries who give advisory services to provide pre-contractual and ongoing information to end investors on ESG profiles.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-italiane-adheres-to-the-investor-statement-on-coronavirus-response\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Italiane adheres to the Investor Statement on Coronavirus Response<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In the context of the crisis linked to the Covid-19 pandemic, the PRI has promoted an open letter ad- dressed to the business community asking them to adopt corporate welfare measures with the aim of mitigating the social effects of the health emergency. Poste Italiane Group, through Poste Vita and Banco- Posta Fondi SGR, together with 335 other international asset owners and asset managers, representing around 9,500 billion dollars in assets, has joined the Investor Statement on Coronavirus Response initia- tive, which represents the first collective move by investors worldwide. With this adhesion, in line with the Sustainable finance strategy, the Company intends to reaffirm its commitment to the social dimension of sustainability, which takes place starting from the maintenance of employment levels, the protection of health and safety of employees and customers, sustainable financial management and the provision of paid leave, in support of the people of the Company and the reference communities.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modaleuropean-alliance-for-a-green-recovery-poste-italiane-on-site-for-the-construction-of-green-investment-plans\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">European Alliance for a Green Recovery: Poste Italiane on site for the construction of green investment plans<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In line with its environmental sustainability strategy, through its subsidiaries, Poste Vita and BancoPosta Fondi SGR, the Group has joined the initiative promoted by the PRI, joining the appeal made by EU member states, business leaders, researchers and non-governmental organisations in support of a Green Recovery Plan. For Poste Italiane, the investments required for economic recovery must trigger a more resilient, protective and inclusive economic model: all requirements that call for an economy built around green principles. Poste Vita and BancoPosta Fondi SGR have therefore joined the European Alliance for a Green Recovery, launched by the European Parliament\u2019s Committee on the Environment, to promote the construction of green investment plans together with more than 50 business leaders in the financial and insurance sectors and investment funds from 10 European countries. Poste Italiane recognises the importance of aligning economic recovery with ecological transition and is committed to proposing the investment solutions needed to relaunch the economy in a green perspective, in line with the Paris COP21 agreement.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalclimate-action-100\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Climate Action 100+<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In line with its decarbonisation strategy and in implementation of the guidelines for the exercise of voting rights and engagement activities and for investment in sensitive sectors, the Poste Italiane Group, through its subsidiaries Poste Vita and BancoPosta Fondi SGR, has joined Climate Action 100+, an unprecedented international collaborative engagement initiative to raise awareness of climate change issues among the world\u2019s largest greenhouse gas emitters. The initiative focuses on the issues of climate risk and biodiversity loss for businesses and aims to mitigate the effects of climate change caused by key economic sectors. BancoPosta Fondi SGR participates as a \u201ccollaborating investor\u201d in dialogue with Kinder Morgan, a com- pany identified as a target for engagement, among those currently available within the initiative, on the basis of the Guideline for investment in sensitive sectors, because it is involved in the area of fossil fuels. In general, the objective is to make European investments more ambitious and appropriate to the challenge of an ecological and climate transition that rests on three cornerstones: climate ambition to increase the share of climate funding in the Recovery Fund, stringent climate criteria to guide investments and a list of exclusion of anti-climate activities not to be funded.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"modal fade\" id=\"modalposte-progetti-futuri-dinamica\" tabindex=\"-1\" aria-labelledby=\"exampleModalLabel\" aria-hidden=\"true\">\n  <div class=\"modal-dialog modal-dialog-centered modal-dialog-scrollable\">\n    <div class=\"modal-content\">\n      <div class=\"modal-header\">\n        <h3 class=\"text-center\">Poste Progetti Futuri Dinamica<\/h3>\n        <button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n        <\/button>\n      <\/div>\n      <div class=\"modal-body\">\n      <p class=\"p1\">In the area of insurance products, July 2020 saw the launch of the new multi-class policy, \u201cPoste Progetti Futuri Dinamica\u201d, which provides gradual access to markets, with the aim of safeguarding customers\u2019 investment returns from market volatility by including responsible investment options in accordance with Environmental, Social and Governance (ESG) criteria. The product offers a wide range of investment profiles to choose from, based on the customer\u2019s return expectations, risk appetite and investment time horizon. The Premium invested is distributed in a predefined starting combination consisting of 100% in the PostaValore Piu\u0300 Separate Internal Account and 0% in the Poste Vita Soluz- ione Sostenibile Internal Insurance Fund, the new ESG fund. Poste Vita carries out automatic monthly transfers for a maximum of 18 months, as a result of which the investment without guaranteed return or repayment of the capital allocated to the Internal Fund increases and the investment in the Separate Internal Account decreases (gradual reallocation). At the end of the service, the investment will be divid- ed according to the Predefined Target Combination consisting of 40% in the PostaValore Piu\u0300 Separate Account and 60% in the Poste Vita Soluzione Sostenibile Internal Insurance Fund.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n\n<section id=\"per-approfondire-block_60d5be1ca2f3a\" class=\"per-approfondire\">\n        <div>\n        \n\n<h2 class=\"text-center\">To know more<\/h2>\n\n\n\n<div class=\"wp-block-group il-nostro-ruolo-link text-uppercase\"><div class=\"wp-block-group__inner-container\">\n<p><a href=\"http:\/\/poste2020.message-asp.com\/en\/our-sustainability-strategy\/\" data-type=\"page\" data-id=\"431\">Strategic plan<\/a><\/p>\n<\/div><\/div>\n\n\n        <\/div>\n<\/section>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/pages\/360"}],"collection":[{"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/comments?post=360"}],"version-history":[{"count":0,"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/pages\/360\/revisions"}],"wp:attachment":[{"href":"http:\/\/poste2020.message-asp.com\/en\/wp-json\/wp\/v2\/media?parent=360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}